What is your Online eOrganizing process?

Inquiry Process & Consultation: upon receiving your inquiry, we will promptly reach out via email to schedule a 30-minute online consultation either through Zoom or Google Meet. Following the call, we’ll send out a detailed quote within 2 to 3 business days.

Booking & Preparations: after reviewing and approving your quote, and confirming your decision to partner with INCO, a non-refundable $85 deposit is required to secure your session. Payments can be made via Zelle or Square, and this fee will be applied toward your total project balance for services rendered. Online organizing sessions are conducted via Zoom or Google Meet.

Session Duration & Payment Details
Depending on the scope of your project, initial sessions are typically 2 hours. Follow-up sessions are 1 hour and scheduled weekly, bi-weekly, or monthly.

For your completed session(s), we accept the following payment methods:

Zelle ($0 transaction fee)
Square (Visa, MasterCard, American Express, Discover) a 3.5% transaction fee applies for credit card payments.

Unfortunately, we do not accept payments by check or cash.

Revisions (Research & Development Time): as part of our comprehensive e-organizing services, we offer a one-time free revision on research and development. After we provide our initial recommendations for organizing products, you can request a refinement at no additional cost. This revision allows us to fine-tune the proposed solutions to better align with your needs and preferences, ensuring the organizing strategy is just right for you.

Changes are discussed over the phone, and project boards are shared online during the call. The estimated turnaround time for revisions, depending on the scope of the work, is typically 5–7 business days.

Service Line Availability: our e-organizing, e-design, & e-consulting services are available online only and accessible nationwide, including Georgia.

For in-person interior design and styling services, we serve local residents within the Atlanta metro area, specifically in Fulton, DeKalb, Cobb, Gwinnett, and Clayton counties. At this time, we do not offer in-person services outside of these five counties.

What is your policy for bookings, cancellations, refunds, and rescheduling?

Deposit Fee for eOrganizing Services
If your $85 deposit is not received 48 hours before your scheduled session, the session will be considered cancelled as a “no call, no show.” Session confirmations are sent exclusively via email, so please be sure to check your spam folder. We do not accept booking confirmations via text or phone. Your $85 deposit can be paid through Zelle ($0 transaction fee) or Square (a 3.5% transaction fee applies for credit card payments).

Payment Terms for eDesign, Interior Design, and Interior Styling Services
For all eDesign, Interior Design, and Interior Styling services, a 100% deposit of the designer service fees is required after your quote is approved and the contract is signed to begin the design process. This deposit ensures that we can start working on your project promptly and allocate the necessary resources to bring your vision to life.

Refunds & Cancellations
Unfortunately, we do not issue refunds. If you need to cancel due to an emergency, please reach out via email or phone 24 hours before your scheduled session. If your session is cancelled on the day of, the $85 booking fee is non-refundable.

Rescheduling
Please provide at least 24-hour notice if you need to reschedule. To reschedule, notify us via email with your name and the scheduled session date. Rescheduling by phone is not accepted as we require e-documentation for confirmation.

Payment Terms for eOrganizing services: your $85 deposit fee is non-refundable, and the remaining balance for your session is due upon completion. If payment is not received within 24 hours after your session, your upcoming sessions will be cancelled until full payment is received.

Failure to make payment may result in a claim with the Attorney General and further legal action to recover the unpaid balance.

Payment Terms for eConsulting Services: to begin your eConsulting services, a 50% deposit of the designer fees is required upon approval of your quote. This deposit secures the commencement of the project. The remaining balance will be due upon completion of the services.

In the event that the service fees exceed the original quote, we will notify you via email before proceeding with any additional work. This ensures you are informed and can approve the adjustments before we continue. We aim to provide a transparent and seamless experience throughout the project.

Failure to make payment may result in a claim filed with the Attorney General, and additional legal measures may be taken regarding any unpaid balances. Partial payments or installment agreements are not accepted. We are committed to providing a seamless and transparent experience from start to finish. Thank you for entrusting us with your design journey!