What is your eOrganizing process?

CONSULTATION: Once we receive your inquiry We will contact you via email to set up a 30 minute online consultation . Once your Zoom call is complete, and we are the right fit for your project, your quote for session & research time is submitted via email in 3 to 4 business days. All consultations are conducted via Zoom or Google Meet.

BOOKING/PREPARATIONS: After your quote is completed and approved and you agree to partner with INCO, An $85 booking fee is required to schedule your session. The $85 booking fee is applied to your total project balance for final services rendered. All eOrganizing sessions are conducted via Zoom or Google Meet.

VIRTUAL MEETING SESSION: Depending on the scope of your project, initial session times are 2 hours. Follow-up sessions are 1-Hour and can be scheduled weekly, bi-weekly, or monthly. For your first completed session we except the following payments: Zelle; Square (Visa, MasterCard, American Express, Discover) with a 3.5% transaction fee added to your invoice. Payments by check and cash are not accepted.

REVISIONS (RESEARCH & DEVELOPMENT TIME): As part of our comprehensive eOrganizing Services, we offer one round of free revision on research and development. This means that after we provide you with our initial recommendations for organizing products, you have the opportunity to request adjustments or refinements at no additional cost. This free revision ensures that the proposed solutions align perfectly with your needs and preferences, allowing for fine-tuning of the organizing strategy we develop for you. It demonstrates our commitment to client satisfaction and getting the design right (upon request, 2nd or 3rd revisions fees will apply). Changes are discussed by phone. Depending on the scope of revision work, the estimated turnaround time is 7 - 14 business days.

What is your policy for bookings, cancellations, refunds, and rescheduling?

eORGANIZING SERVICES: All bookings require a minimum 48 hour notice. If your $85 booking fee is not received before your session date, your scheduled session will be considered as CANCELLED “no call, no show”. All booked sessions are sent by email only, so be sure to check your spam folder. Booked confirmations via text or by phone are not accepted. $85 booking fees are accepted via Zelle, or Square w/3.5% transaction fee.

eDESIGN SERVICES: a 100% deposit of designer fees are due after your quote is approved to begin the process.

REFUNDS/CANCELLATIONS: Unfortunately we do not issue refunds. If you have an emergency and need to cancel please reach out via email or by phone 24 hours before your scheduled session date. If your session is cancelled on the day of, your $85 booking fee is non-refundable.

RESCHEDULING: Please provide at least 24-hour notice. If you have to reschedule, please notify us via email at amberk@itsnotcomplicatedorganizing.com with your name and scheduled session date. Rescheduling by phone is not accepted as we require e-documentation.

PAYMENT: eOrganizing Services - your $85 booking fee is non-refundable and the remaining balance of your session is due upon receipt after your session is completed. If we do not receive payment in 24 hours after your last session, we will cancel your upcoming sessions until payment is received in full. Failure to pay may result in a claim filed with the Attorney General and additional legal measures will be taken regarding unpaid matters. eDesign Services - a 100% deposit of designer fees are due upon approval of your quote and signature of your contract. Design services will not begin until your invoice is paid in full. Failure to pay may result in a claim filed with the Attorney General and additional legal measures will be taken regarding unpaid matters. Partial payments or installment agreements are not accepted.