What is your online eOrganizing process?

Inquiry Process & Consultation: upon receiving your inquiry, we will promptly reach out via email to schedule a 30-minute online consultation either through Zoom or Google Meet. Following the call, we’ll send out a detailed quote within 2 to 3 business days.

Booking & Preparations: Once you have reviewed and approved your quote and confirmed your decision to partner with INCO, a deposit is required to secure your 1st session. The deposit amount will vary depending on the type of service selected and will be applied toward your total project balance. Payments can be made via Zelle or Square. Online organizing sessions are conducted through Zoom or Google Meet.

Session Duration & Payment Details:
Depending on the scope of your project, initial sessions are typically 2 hours. Follow-up sessions are 1 hour and scheduled weekly, bi-weekly, or monthly.

For your completed session(s), we accept the following payment methods:

Zelle ($0 transaction fee)
Square (Visa, MasterCard, American Express, Discover) A 3.5% transaction fee applies for credit card payments.
Klarna (Flexible payment plans available)

Unfortunately, for virtual sessions we do not accept payments by check or cash.

Revisions (Research & Development Time): as part of our comprehensive e-organizing services, we offer a one-time free revision on research and development. After we provide our initial recommendations for organizing products, you can request a refinement at no additional cost. This revision allows us to fine-tune the proposed solutions to better align with your needs and preferences, ensuring the organizing strategy and product(s) are just right for you.

Changes are discussed over the phone, and project boards are shared online during the call. The estimated turnaround time for revisions, depending on the scope of the work, is typically 5–7 business days.

Service Line Availability: our e-organizing, e-design, & e-consulting services are available online only and accessible nationwide, including Georgia.

For in-person interior design and styling services, we serve local residents within the Atlanta metro area, specifically in Fulton, DeKalb, Cobb, Gwinnett, and Clayton counties. At this time, we do not offer in-person services outside of these five counties.

What is your policy for bookings, cancellations, refunds, and rescheduling?

Deposit & Contract Policy for eOrganizing Services
To officially reserve your eOrganizing sessions, a 75% deposit of the total service fee is required. This deposit is due after your quote has been approved and your contract has been signed. Once received, we will begin the process of scheduling your initial 2-hour session. Important Guidelines: To confirm and hold your scheduled session, your deposit must be received at least 48–72 hours in advance. If the deposit is not received within this timeframe, your session will be considered unconfirmed and may be canceled or not scheduled. Session confirmations are sent via email only – please check your inbox and spam folder. We do not accept booking confirmations via text or phone. Payment Options Offered: Zelle ($0 transaction fee). Square (3.5% processing fee for credit cards). Upon completion of services, 25% of the remaining balance is due.

Payment Terms for eDesign, Interior Design, and Interior Styling Services
For all eDesign, Interior Design, and Interior Styling services, a 100% deposit of the designer service fees is required after your quote has been approved and your contract has been signed. This upfront payment ensures we can begin your project promptly and dedicate the necessary time and resources to bring your vision to life.

Refunds & Cancellations
Please note that we do not issue refunds for services rendered or deposits paid. However, we understand that emergencies happen. If you need to cancel, please contact us via email or phone at least 24 hours before your scheduled session. If a same-day cancellation occurs, we will make every effort to accommodate and reschedule your session for a later date and time, subject to availability.

Rescheduling
Please provide at least 24-hour notice if you would like to reschedule. To reschedule, email us with your full name and your original session date. Phone rescheduling is not accepted—we require written documentation via email for confirmation.

Payment Terms for eOrganizing services: a 75% deposit of the total service fee is required. Upon completion of services, 25% of the remaining balance is due. Failure to make payment may result in a claim with the Attorney General and further legal action to recover the unpaid balance.

Payment Terms for eConsulting Services: to begin your eConsulting services, a 100% deposit of the designer fees is required upon approval of your quote and your contract has been signed..

Adjustments to Service Fees: In the event that service fees exceed the original quote, you will be notified prior to any additional work being performed. This ensures full transparency and gives you the opportunity to review and approve any adjustments before we proceed. Our goal is to maintain a seamless and trustworthy experience throughout your project.

Payment Enforcement: Failure to make payment may result in a formal claim being filed with the Attorney General’s office, and additional legal action may be pursued to recover any outstanding balances.

We are committed to providing a transparent, respectful, and seamless experience from start to finish. Thank you for entrusting us with your design journey!